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Customer Service Specialist in the North

Location: Wythenshawe
Passionate about customer service?
Are you ready to exceed customer service expectations and ensure service levels are delivered? If so, DSV Road in UK would like to talk to you.

The position

Permanent, full-time position working 10.00 - 18.00 Monday to Friday and reporting to the Customer Service Manager.

Key tasks

  • Timely and effective communication with customers and internal departments via email and telephone
  • To receive and accurately enter booking on company’s TMS
  • Liaise with Operations and overseas offices to ensure customer commitments are delivered upon
  • Effective monitoring to ensure deliveries are completed within the agreed timelines
  • Proactive problem solving with customers and colleagues when issues arise
  • Invoicing in an accurate and timely manner
  • Inputting of costs on company’s internal system
  • Provision of POD’s to meet customer requirements where necessary
  • Non-Conformance reporting when and where needed
  • General Day to Day administrative duties
  • Monitor volume trends ongoing, highlight any changes to management

Quality

DSV has a principal goal to improve quality, health, safety and environmental sustainability with our community. All employees must make an active effort to continue the momentum towards minimising work related injuries, illness and the possible impact on the environment. They are required to stay committed to provide the highest quality of work to colleagues and our clients in a timely manner and in accordance with the principles of our management system standards of work and approved working standards.

The ideal candidate

  • 1-2 years customer service experience. Knowledge of the transport industry is not essential
  • Customer focused with dedication in your service delivery to meet customer needs
  • Ability to maintain positive when working under pressure, re-prioritising workload where necessary
  • Be reliable with the ability to multitask and have strong problem-solving skills
  • Strong attention to detail, accuracy and numeracy
  • Good IT skills with the ability to learn new systems quickly as required i.e. Cargolink, Webcost, Microsoft Word/Excel/Outlook
  • Excellent communication skills both verbal/written with a polite, courteous and professional telephone manner

Click here to apply

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