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Planning Operator

Location: Harwich
Working Hours: Monday – Friday 09.00 – 17.30 (Flexible hours)

Main Purpose of Job:

To meet customers’ requirements for the safe and efficient transport of their cargo effectively and in accordance with company operational procedures and statutory requirements including Health & Safety to the satisfaction of clients and the profit of the company.

Key Task:

• Communicate effectively in a professional manner with customers to ensure their requirements are fulfilled in line with their booking instructions. 
• Collate all bookings and plan trailers to ensure cost effectiveness, to provide the service level as shown within the service schedule and to meet the customers’ requirements. 
• Plan vehicles to be used, assessing any subcontractors ensuring that they are approved and fulfil any legal requirements. 
• Liaise with other DSV/Agents offices in the UK and abroad, reporting any discrepancies or specific requirements. 
• Communicate with drivers to ensure issues are resolved promptly 
• Ensure legislative compliance in all areas. 
• Ensure that the company operates within all agreed operational procedures, and within statutory requirements including the provision and maintenance of a safe working environment. 
• Arrange with approved hauliers for transport of cargo, confirm availability of equipment and agree prices where no tariff exists, to maximise cost effectiveness. 
• Prepare correct documentation to the Warehouse/Haulage/Distribution/Shipping department for loading/off loading cargo to vehicles, in a timely manner, ensuring all hazardous requirements are met. 
• Perform and correctly implement General Administration, e.g. check costs in accordance with departmental requirements, filing, fulfil month end requirements including cost match and or ametas. 
• Communicate efficiently and effectively (via use of VDU's, fax machines, telephone, etc.) with internal and external customers, suppliers, and other offices, as required by operational procedures. 
• In conjunction with others, plan collection or deliveries to meet the customers or their customers’ needs or requirements to the best effective use of all resources, in a timely and efficient manner. 
• Maintain awareness of and follow transport (and H.M. Customs) regulations, where relevant, to conform to all statutory requirements

Work experience:
1-2 years’ experience in a freight forwarding environment desirable.

Skills required:
• Excellent problem solving and customer service skills.
• Strong organisational and strategic planning skills.
• Good communication and administrative skills.
• Able to work on own initiative with good interpersonal skills.
• Proficient in Microsoft word & Excel.

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