The new premium service, which is running in addition to DSV’s weekly LCL service to London Gateway, offers customers an 8-day transit time from New York to Liverpool allowing a Northern unpack within two working days of arrival, with many of the shipments benefiting from a next day delivery.
Claus B. Jensen, Director LCL at DSV Air & Sea Ltd, commented: “At DSV, we believe LCL is well positioned in the service gap between full-container-load (FCL) and airfreight and offers real value to Exporters and Importers on most global markets. We’ve been strategically developing a range of new products and service features to ensure we’re providing the best range of LCL services for customers who need a cost-effective solution offering increased speed to market. DSV delivers high levels of customer service, it’s well networked and LCL is an area where we have considerable expertise.”
DSV’s LCL services differentiate from competitors as they load more into their own system, which they argue means less damages and better information and communications for the customer, through their global IT systems. DSV also has full control of the supply chain as they’re handling all the planning in house.
Jensen continued: “Our in-house LCL specialist team in Purfleet gives us better control and management – and most importantly, it cuts out the middle man, so we can keep costs down and maintain the service levels our customers have come to expect from DSV. This service operates to a fixed weekly schedule, providing our customers with a reliable service that they can really count on.
“We know that our customers simply want to know the facts – where is my shipment and when will it arrive? As all the deliveries are fulfilled by DSV’s own vehicles, this enables end to-end visibility and track and trace on all deliveries. With our innovative IT platforms, such as myDSV, we ensure our technology is feeding back the information the customer wants to see. At DSV, we believe this is key to good customer service.”
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