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Customer Services Agent

A position as Customer Services Agent has become available at DSV, located in Purfleet

The person we are looking for must be self-driven with high attention to detail, have a positive outlook and clear focus on high job quality and customer satisfaction.

The successful candidate, who will be reporting to the Customer Services Manager, will be responsible for creating bookings in our transport management system, speaking with customers and liaising with colleagues in UK as well as abroad. 

The applicant must be organised and punctual, have a good telephone manner and have good knowledge of the road freight industry. We expect you to have IT skills as well as being a strong and communicator via email.  

We are looking for a person who can add extra quality to our already highly skilled customer service team and be able to provide a high level of service to meet our customer requirements whilst at the same time work under pressure. 

Main purpose of Job:

To meet customers’ requirements for the safe and efficient transport of their cargo effectively and in accordance with company operational procedures and statutory requirements including Health & Safety to the satisfaction of clients and the profit of the company.

Key Tasks:

Timely and effective communication with Customers, partners & internal departments via e-mail & telephone. 
Updating / Verifying the DSV Order Management System with customer booking details.
Liaise with Operations and overseas offices to ensure customer commitments are delivered upon.
Effective monitoring to ensure deliveries are completed within the agreed timelines.
Ensure that all Delivery and Collection consignments are conforming to correct information. 
Pro-active problem solving with customers and colleagues when issues arise. 
Ensure consignments are rated correctly in order to Invoice in an accurate and timely manner.
Provision of PODs to meet customer requirements where necessary.
Provide KPI and reports both externally and internally where required 
Resolve Credit Management Queries where necessary.  
General Day to Day administrative duties.

Quality:

DSV has a principal goal to improve quality, health, safety and environmental sustainability with our community. All employees must make an active effort to continue the momentum towards minimising work related injuries, illness and the possible impact on the environment.  They are required to stay committed to provide the highest quality of work to colleagues and our clients in a timely manner and in accordance with the principles of our management system standards of work and approved working standards.

Work Experience: 

Previous Customer Service experience coupled with knowledge of the Transport Industry.

Candidate Requirements:

Be Customer focused with dedication in your service delivery to meet Customer needs. 
Ability to maintain positive mind-set when working under pressure, re-prioritising workload where necessary.
Be reliable with the ability to multitask and have strong problem-solving skills.
Strong attention to detail, accuracy and numeracy.
Excellent IT skills with the ability to learn new systems quickly as required.
Excellent communication skills both verbal/written with a polite, courteous and professional telephone manner. 
Knowledge of the freight transport industry.

Hours: 08.30-17.00 hrs – 1 hour lunch.

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